Frequently Asked Questions

  • What Time Is Check-In / Check-Out?

    Check-in is available anytime after 4:00 PM. Check-out is anytime before 11:00 AM unless otherwise specified by pre-approved late check-in.

  • What Is Your Cancellation Policy?

    The standard cancel policy is 24 hours prior to arrival to avoid a one-night room and tax penalty. Exceptions to this might include certain Group or Promotional rates. Advanced Purchase reservations are paid in full at the time of booking are non-refundable.

  • How Do I Get To The Hotel?

    From SFO Airport:

    • BART public transportation is convenient and currently $10 per adult and $5 per child. Exit at the Powell Street station. Follow the Powell Street. cable car line for 3 blocks to the entrance of the hotel.
    • A taxicab will run approximately $55. Taxicabs can be accessed on the luggage claim terminal level.
    • Ridesharing services, such as UBER and LYFT, will often be less if traveling during off-peak commute times. Ridesharing pick-up is located on the garage level five (5).
  • What Are Tour Parking Fees & Information About Valet Parking?

    We offer Valet parking only for $67 + tax with in and out privileges.

  • Is The Hotel ADA Accessible?

    Yes. We are fully compliant with all local and state ordinances for designated ADA guestrooms and public spaces.

  • Are The Rooms Smoke-Free?

    Yes. The hotel is a smoke-free facility. Smoking is not allowed in any guestroom or indoor public area. Smoking in any guest room will result in a cleaning fee of $250.00 per room charged to the registered room guest.

  • What Are The Fitness Studio Hours?

    The Fitness Studio is located on the 3rd floor and open 24-hours a day. There is no pool on property.

  • Are Pets Allowed To Stay At The Hotel?

    Dogs only, up to 50 lbs. (or two dogs with a combined weight of 50 lbs) are allowed. 3 guest floors are designated as pet friendly. A $75 + tax cleaning fee per stay is applicable. Dogs cannot be left unattended in the guestroom and must be leashed at all times when walking through public spaces.

  • What's The Best Way To Get Around The City?

    We are a very walk friendly city and our Union Square location puts you at the center of the City with quick access to many areas such as Chinatown, Financial District and Moscone Convention Center.

    The Cable Car line in front of hotel will take you to Fisherman's Wharf and the Embarcadero.

    Street cars and buses running along Market Street will take you to the Ballpark and into Castro Street.

  • What Does The Urban Destination Fee Provide?

    • In-room Illy coffee maker.
    • Two souvenir Pathwater Bottles (refill stations located on each floor)
    • Fully remodeled and expanded 24 Hour Fitness Studio
    • Robust Wi-Fi
    • Unlimited local and long-distance calling
  • Hotel Policies

    • All reservations must be guaranteed by a major credit card.
    • Reservations canceled within 24 hours prior to arrival will be charged first night's room and tax.
    • Guests leaving prior to their scheduled departure date will be charged a $75.00 fee.
    • Guaranteed reservations that are left unclaimed will be charged one night's room and tax.
    • Check-in time is 4:00PM. Check-out time is 11:00AM.
    • The hotel is a smoke-free facility. Smoking is not allowed in any guestroom or indoor public area. Smoking in any guest room will result in a cleaning fee of $250.00 per room charged to the registered room guest.
    • A 16.45% tax is added to all room rate categories and all rooms are subject to a $29 + tax per night Urban Destination Fee.
  • Safety

    As part of our extensive 2022 renovation, upgrades to both the emergency lighting and sprinkler system were made covering all guestrooms and public areas. Each room is equipped with a smoke detector. Hand-held fire extinguishers have been strategically placed on all floors. Two exit stairwells at each end of the property allow for safe exiting of the building in case of emergency. Valuables can be kept secure in our in-room safes. New windows have been installed in all guestrooms that allow for only a 4" opening for child safety. Overnight security will patrol inside and outside of our building.